Customer Service Representative - Midwest Specialized

Rochester, MN
Midwest Specialized - Customer Service
04-09-2019
Midwest Specialized
Depends on Experience 

The Customer Service Representative (CSR) is responsible for enhancing and increasing the customer/shipper base of Midwest Specialized Transportation, Inc. through the use of a consultative sales process. The CSR will contact existing, inactive, or potential customers to secure shipments. Evaluate and maintain a shipper base in the data system on an ongoing basis; and maintain updated information on all available shipments. This person must understand the Midwest Specialized value proposition and be able to effectively articulate to customers.

Essential Duties and Responsibilities

  • Conduct strategic planning efforts to achieving sales results in support of departmental goals.
  • Effectively sell Midwest Specialized transportation and logistics services to qualified leads.
  • Interface with the operations team and managemant personnel to ensure customer needs are met.
  • Use a consultative sales process to build long-term relationships with customers, and utilize product and service knowledge to articulate Midwest's value proposition to customers.
  • Prospect, plan, open the call, determine the decision maker, present the value proposition, close the sale, and effectively manage objections.
  • Close new business, meet new customer generation goals while maintaining current accounts. Negotiate and quote rates with customers, entering and recording all terms and conditions of shipment agreements.
  • Onboard new customers into Midwest systems to ensure seamless transition.
  • Work with operations to coordinate requests for proposals/bidding process to create a win-win for both Midwest and the customer.
  • Speak clearly and persuasively in positive or negative situations; listen and get clarification;respond effectively to questions; write clearly and informatively; able to read and interpret written information.
  • Assist with developing/maintaining productive relationships with internal customers and colleagues.
  • Balance team and individual responsibilities; give and welcome feedback; contribute to building a positive team spirit.
  • Understand and consistently perform in accordance with Midwest's mission, vision, and core values.
  • Position may require work responsibilities outside of normal business hours, and infrequent travel may be required.
  • Performs other duties and assumes other responsibilities as assigned.

Education and Experience

  • Higher education (two- or four-year degree) preferred but not required.
  • One or more year(s) of experience B2B sales preferred.
  • A firm understanding of marketing, sales, and customer service priciples.
  • Self-starter with strong entrepreneurial spirit.
  • Strong computer skills, including Microsoft Office (Word, Excel, Outlook) and the internet (social media, internet databases and research tools).
  • Strong problem-solving and analytic skills with a metrics and results driven approach.
  • Excellent time management and organizational skills.
  • Strong presentation skills.
  • Hard worker with a drive for results who can persevere in the face of resistance or setbacks.
  • Strong work ethic and sense of integrity; trustworthy.
  • Creative in brainstorming and proposing new ideas and solutions to existing problems.
  • Excellent customer service skills.
  • Excelent communication skills (verbal, written, listening).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.

While performaing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit for extended periods. The employee is occasionally required to stand; walk; and use dexterity in handling and touching objects or controls.

The Customer Service Representative (CSR) is responsible for enhancing and increasing the customer/shipper base of Midwest Specialized Transportation, Inc. through the use of a consultative sales process. The CSR will contact existing, inactive, or potential customers to secure shipments. Evaluate and maintain a shipper base in the data system on an ongoing basis; and maintain updated information on all available shipments. This person must understand the Midwest Specialized value proposition and be able to effectively articulate to customers.

Essential Duties and Responsibilities

  • Conduct strategic planning efforts to achieving sales results in support of departmental goals.
  • Effectively sell Midwest Specialized transportation and logistics services to qualified leads.
  • Interface with the operations team and managemant personnel to ensure customer needs are met.
  • Use a consultative sales process to build long-term relationships with customers, and utilize product and service knowledge to articulate Midwest's value proposition to customers.
  • Prospect, plan, open the call, determine the decision maker, present the value proposition, close the sale, and effectively manage objections.
  • Close new business, meet new customer generation goals while maintaining current accounts. Negotiate and quote rates with customers, entering and recording all terms and conditions of shipment agreements.
  • Onboard new customers into Midwest systems to ensure seamless transition.
  • Work with operations to coordinate requests for proposals/bidding process to create a win-win for both Midwest and the customer.
  • Speak clearly and persuasively in positive or negative situations; listen and get clarification;respond effectively to questions; write clearly and informatively; able to read and interpret written information.
  • Assist with developing/maintaining productive relationships with internal customers and colleagues.
  • Balance team and individual responsibilities; give and welcome feedback; contribute to building a positive team spirit.
  • Understand and consistently perform in accordance with Midwest's mission, vision, and core values.
  • Position may require work responsibilities outside of normal business hours, and infrequent travel may be required.
  • Performs other duties and assumes other responsibilities as assigned.

Education and Experience

  • Higher education (two- or four-year degree) preferred but not required.
  • One or more year(s) of experience B2B sales preferred.
  • A firm understanding of marketing, sales, and customer service priciples.
  • Self-starter with strong entrepreneurial spirit.
  • Strong computer skills, including Microsoft Office (Word, Excel, Outlook) and the internet (social media, internet databases and research tools).
  • Strong problem-solving and analytic skills with a metrics and results driven approach.
  • Excellent time management and organizational skills.
  • Strong presentation skills.
  • Hard worker with a drive for results who can persevere in the face of resistance or setbacks.
  • Strong work ethic and sense of integrity; trustworthy.
  • Creative in brainstorming and proposing new ideas and solutions to existing problems.
  • Excellent customer service skills.
  • Excelent communication skills (verbal, written, listening).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.

While performaing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit for extended periods. The employee is occasionally required to stand; walk; and use dexterity in handling and touching objects or controls.


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