Load Document Coordinator

St. Cloud, MN
Administrative and Accounting
Depends on Experience 

To support the asset operation by providing administrative functions of document verification in support of customer billing and asset settlements in a timely matter with efficiency and accuracy.

Essential Duties and Responsibilities

  1. Verify and audit process load documents in a timely matter to keep loads current.
  2. Verify and audit document accuracy for customer billing and settlement pay.
  3. Fact finding with the operations, customer service and other departments for needed information.
  4. Answer settlement phone call inquiries and emails from drivers and other departments.
  5. Have a firm understanding of ATS procedure in order to make sound decisions in regards to customer and settlements pay requirements.
  6. Ensures company and contractor pay align with pay schedule and contract.
  7. Analyze situations based on load specific scenarios in relation to customer billing and driver settlement pay requirements. 
  8. Work in a team environment to meet individual and team/department goals.
  9. In support of ATS’s culture, all employees are expected to consistently, effectively and reliably perform in accordance with the Company’s values as set forth in our core competencies and behaviors.
  10. Performs other duties and responsibilities as assigned.

Education and Experience

  1. High school diploma or equivalent is required. Higher education degree in Accounting, Business or related is preferred.
  2. A minimum of 1 year of work experience in a related area.
  3. Must have a basic understanding of general administrative, billing and accounting processes.
  4. Must have strong computer skills, including 10 key and be proficient in Microsoft Office (Word, Excel, Outlook).
  5. Must be able to operate basic office machines.
  6. Strong communications skills (written, verbal, listening).
  7. Must be able to adapt with high work volumes in a fast-paced environment by demonstrating patience, professionalism, and positivity.
  8. Must be self-motivated, able to multi-task and work independently.
  9. Must be a team player, amendable to a variety of work projects.
  10. Must be detail-oriented, able to handle confidential materials, process strong organizational, prioritizing, analytical, decision making and math skills.
  11. Must be proficient and responsive to internal and external customer situations, responding to customer needs as required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit.  The employee is occasionally required to stand; walk; and use finger, handle or touch objects or controls.

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