Extended Coverage Team (ECT) Member

St. Cloud, MN
Operations and Fleet Management
St Cloud
Depends on Experience 

The Extended Coverage Team Member will support after hours Operations and Customer Service in a deadline driven, fast paced, ever-changing dynamic work environment. This role is also responsible to support relationships with drivers to effectively achieve performance, safety, retention, and service needs in accordance with company and department quality, utilization, and profit objectives.


Friday:  10 AM to 10:30 PM

Saturday: 8 AM to 8:30 PM

Sunday:  6 AM to 6:30 PM

Education and Experience

  1. Higher education (i.e. two- or four-year degree) in related area and/or two to three years of training in a related area and/or equivalent experience in a customer driven environment.

  2. Experience in the transportation industry preferred but not required.

  3. Knowledge of Department of Transportation laws preferred but not required.

  4. Experience in developing strong relationships (personal/practical needs) in order to effectively manage, plan, prioritize workload for fleet.

  5. Strong communication skills (written, verbal, listening).

  6. Strong computer skills, including Microsoft Office (Word, Excel, Outlook) and internet (databases and research tools).

  7. Strong customer service, time management, and math skills with a drive for results who can persevere in the face of resistance or setbacks in a fast paced environment.

  8. Strong problem-solving and analytical skills in order to implement logical conclusions and make well informed quick decisions.

  9. Ability to work independently and self-motivated.

Essential Duties and Responsibilities

  1. Driver Management.

    1. Develop effective working relationships, from a distance, built on trust and respect.

    2. Address and effectively resolve safety concerns, productivity, service failures and communication issues when they occur.

  2. Retention Management.

    1. Provide a superior level of service to the fleet of drivers.

    2. Support the balancing and managing of the driver’s professional and personal needs: DRI support and financial satisfaction (advance requests), etc. while meeting ATS expectations.

  3. Service Management.

    1. Communicates with Customers and internal ATS personnel to ensure service levels are met. Tasks include; tracking and tracing, answering questions, and resolving problems.

    2. Problem solve and trouble shoot loading and unload, utilizing available resources to manage load requirements; OD regulations, border regulations, port rules, customer specific driver qualifications, etc.

    3. Confirm driver has sufficient log hours to meet load windows and proactively manage driver ETAs and PTAs.

  4. Safety Management.

    1. Lead, influence, and educate fleet on ATS Safety Culture to meet and/or exceed established Safety expectations.

      1. Minimize accidents, moving violations and citations.

      2. Log hour compliance.

      3. CSA compliance.

    2. Be aware of and manage unsafe situations.

  5. Production Management.

    1. Assign and dispatch loads, matching the needs, qualifications, and availability of customers, drivers, and equipment.

    2. Respect driver’s time by making sure their time at work is effectively utilized.

    3. Support driver directional requests when appropriate.

    4. Manage down time while maintaining productivity; repowers/load recovery.

    5. Log hour management and trip planning.

  6. In support of ATS’s culture, all employees are expected to consistently, effectively and reliably perform in accordance with the Company’s values as set forth in our core competencies and behaviors (All Employee Competencies).

  7. Position may require work responsibilities outside of normal business hours, and infrequent travel may be required.

Performs other duties and responsibilities as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to sit for extended periods.  The employee is occasionally required to stand; walk; and use dexterity in handling and touching objects or controls.


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