Customer Service Representative- ATS Specialized, Inc.

St. Cloud, MN
Sales, Customer Service and Marketing
05-31-2018
Corporate
Depends on Experience 
Full-Time, Salary
Standard

As an ATS Corporate Account Executive on our Flatbed/Specialized Team, you’ll enjoy the privilege of being the go-to service contact for transportation leaders in some of the nation’s most respected brands. Every day is a new challenge as you exercise your people skills and provide creative problem solving to help move goods across America. An integral partner in the ATS service team, you will play a key role in delivering exceptional customer experiences to existing and new ATS customers.

Essential Duties and Responsibilities

  • Sells ATS service to potential customers.
  • Contacts existing or inactive customers to sell ATS service to them through inside sales efforts (i.e., telemarketing, written correspondence).
  • Qualifies new customers by matching ATS and customer needs (geographics, products, objectives, etc.).
  • Enters and records all terms and conditions of sales/loads (i.e., load specifications, negotiated rates, dates) in the computer system.
  • Provides professional, courteous customer service by serving as liaison between customer and ATS operations.
  • Communicates with the regional account manager to assess and distribute current information on the development and needs of customers.
  • Communicates with dispatchers to provide information on the current service needs of customers.
  • Obtains credit approval on customers' loads by verifying current credit status and working with the credit department as needed.
  • Communicates with customers and ATS personnel to answer questions, and investigate/resolve problems as needed.
  • Serves as back-up to the Pricing Coordinator.
  • Performs other duties and assumes other responsibilities as assigned.

Education and Experience

  • A good understanding of marketing, sales, and customer service principles, and a strong working knowledge of freight and specialized equipment usually gained through 1 - 2 years of training in related area and/or equivalent related experience. 
  • Must have excellent oral and written communication, analytical, customer relations, sales, and negotiation skills, general knowledge of U.S. geography and basic map-reading skills
  • Be able to operate basic office machines including telephone, 10-key, CRT, and personal computer.

Competencies

  • Must be self-motivated, able to multi-task and work independently.
  • Must be a team player, amenable to a variety of work projects.
  •  Must be analytical with the ability to apply data.
  • Must be proficient in responding to internal and external customer situations, responding to customer needs as required.
  • Must be able to both think creatively and provide creative contributions to projects.
  • Must be able to demonstrate a proactive commitment to ATS corporate values and the success of all staff.

Measurable Objectives

  • Meets all company and department objectives and deadlines.
  • Follows all company and department policies and procedures.
  • Completes all duties in accordance with sound marketing and customer service principles.
  • Works within budget that is set for the department.

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