Fleet Operations Support - ATS Inc.

St. Cloud, MN
Operations and Fleet Management
02-05-2018
Corporate
Depends on Experience 
Full-Time, Salary
Standard

The Fleet Operations Support position is a unique position that focuses on learning the day to day operational functions for ATS, Inc.  The position will work closely and learn the day to day responsibilities of a Fleet Manager; who balance the needs of drivers and maximizing production and are accountable for all aspects of service once dispatched on a load.

The goal of the position would be to learn the transportation industry and ATS, Inc. operations to ensure high quality and profitable operation of the division by coordinating the personal, performance, training and service needs of an assigned group of drivers.  The Fleet Operations Support position will grow over time and will be able to effectively motivate and lead ATS drivers with the goal to retain drivers in accordance with company and department quality, utilization, and profit objectives.

Measurable day to day objectives after training:

  1. Manages the fleet productivity using critical performance indicators.
  2. Tracks on-time pickup/delivery percentages, out-of-service percentages, miles per month per truck, driver turnover percentages, revenue per truck per week, out-of-route miles, and service failures.
  3. Accurately manages ETAs, PTAs and DRIs.
  4. Meets load requirements.
    1. Assumes ownership for each load from the point of dispatch to the point of delivery.
    2. Dispatches complete and accurate load information at all times.
    3. Satisfies all border crossing, port loading, nuclear site pick up/deliveries or other unique requirements.
    4. Attaches, locates and loads the correct trailers.
  5. Manages the personal, training, and service needs of an assigned fleet of drivers.
    1. Coordinates drivers' service-related needs to monitor service issues (i.e., permits, service failures, tickets) by proactively minimizing and resolving problems.
    2. Manages DOT-regulated issues by coordinating compliance with drug tests, log hours, and other safety-related matters, providing direction and ensuring scheduled completion and/or resolution.
    3. Recommends and implements appropriate plans for improvement where necessary.
  6. Communicates fleet needs with internal partners.
    1. Notifies CSRs and Planners if assistance is necessary to meet customer expectations.
    2. Communicates with internal partners when there are changes to a load.
    3. Coordinates Y-Splits with Planners.
  7. Performs other duties, tasks, or responsibilities as assigned.

 

Measurable Objectives will include but are not limited to:

Meets all company and department objectives and deadlines.

Follows all company and department policies and procedures.

 

Education & Experience:

A good understanding of driver issues and coordination, usually gained through 2-3 years of formal training in a related area and/or equivalent experience.  Must have good problem solving, communication and interpersonal skills.  

  • Higher education (i.e. two or four year degree) preferred but not required
  • Good understanding of management and teamwork
  • Strong computer proficiency in Microsoft Excel, Word and Outlook

 

Core Competencies:

  • Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group and individual problem solving situations
  • Interpersonal – ability to get along with a variety of personalities and individuals; treats people with respect; works with integrity; accepts responsibility for own actions; keeps emotions under control
  • Customer Service – manages difficult customer situations; responds promptly to customer needs; meets commitments
  • Communication – speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; writes clearly and informatively; able to read and interpret written information
  • Adaptability – adapts to changes in work environment; able to deal with frequent change, delays, or unexpected events
  • Team Work – balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit
  • Organizational Support – follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values
  • Attendance/Dependability – consistently at work on time; follows instructions; completes tasks
  • Planning – prioritizes customer needs on an ongoing basis; uses time efficiently and proactively
  • Motivation – sets and achieves challenging goals; measures self against standard of excellence

 

Work Environment

  • Involves working in an office setting with a fast paced environment
  • Potential for high stress work volumes and seasonal volume fluctuations

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