Director of Maintenance

St. Cloud, Minnesota
Fleet Maintenance
11-27-2018
Corporate
Depends on Experience 
Full-Time, Salary
Standard

The Director of Maintenance is responsible for three critical business areas within the ATS maintenance department. 1) Day to day operations of ATS Road Service Call Center.  2) ATS Parts procurement and inventory control.  3) ATS Maintenance technical and training services.

Essential Duties and Responsibilities

  1. Direct responsibility for ATS Road Service Call Center in facilitating and managing all outside PM’s and repairs.

    • Provide direct leadership to the team of Fleet Maintenance Coordinators establishing policy, procedures and clarification when questions arise.

    • Lead daily department activity ensuring the volume of work produced meets or exceeds company standards and ensures customer satisfaction.

    • Establish and monitor department KPI’s and individual metrics coaching for continual improvement in productivity and customer service.

    • Accountable for the P&L of $3.2M annual outside repair expenditures to actual cost.

    • Review and approve high value and/or major repair estimates to ensure suggested repairs meet acceptable industry standards and that all applicable manufacture warranties have been applied.

    • Review and final post Road Service work orders to ensure billing and task coding is accurate to all G/L accounts.

    • Maintain and cultivate current outside repair vendor partnerships along with facilitating the search, approval and set-up of new vendors.

    • Partner with Operations and Maintenance leaders to minimize over the road down time, expenses and to keep the lines of communication open.

    • Lead and assist in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

    • Collaborate with all parties to resolve difficult invoice and outstanding work orders.

  2. Provide leadership and oversight for ATS maintenance Parts and Material Equipment Centers (MEC) inventories.

    • Provide leadership and direction to the ATS Inventory Control Manager to establish and monitor department KPI’s and individual metrics coaching for continual improvement in productivity and customer service.

    • Accountable for the P&L of $4.2 Parts & Supplies annual expenditures to actual cost

    • Accountable for all inventory count accuracy and cost variance for all maintenance locations.

    • Monitor inventory turns and manage aging inventory to control cost

    • Maintain and cultivate current Parts vendor partnerships along with facilitating the search, approval and set-up of new vendors.

  3. Provide leadership and oversight for ATS maintenance technician training curriculum and technical procedures.

    • Provide leadership and direction to the ATS Diesel Technician Trainer to establish and maintain Technician initial on-boarding and annual training requirements meeting OSHA shop safety, DOT and/or CVSA inspection regulations.  Lead and assist in the development and creation of formal written ATS standard operating procedures (SOP’s) for planned maintenance, troubleshooting, and repair tasks.

Leadership and Team Work

  1. Provide effective employee performance management utilizing goals, timely and constructive feedback, coaching for improvement, progressive discipline, and rewards and recognition.

  2. Respond and resolve higher level or escalated customer concerns maintaining strong relationships through professional communication.

  3. In support of ATS’s culture, all employees are expected to consistently, effectively and reliably perform in accordance with the Company’s values as set forth in our core competencies and behaviors (All Employee and All Manager Competencies).

  4. Position may require work responsibilities outside of normal business hours, and infrequent travel may be required.

  5. Ability to build the right team, to identify and develop talent for growth

  6. Performs other duties and responsibilities as assigned.

Education and Experience

  1. Associates degree in Diesel Technician or equivalent military experience with a minimum of 5 years of hands on working experience. Later in career successfully transitioning into shop supervision/management with the skills and ability to obtain a senior level positions with a total of 15 or more years of experience in the transportation service and repair industry resulting in a firm understanding of the Department of Transportation (DOT) regulations and the maintenance of tractors and trailers.

  2. 2 or more years of Director level leadership experience preferred.

  3. Excellent organizational skills, attention to detail and ability to manage and prioritize workload in a fast-paced environment.

  4. Strong computer skills and proficient in Microsoft Office (Word, Excel, Outlook).

  5. Excellent communication skills (written, listening, verbal).

  6. Strong interpersonal skills; establishes trust and rapport with all levels of personnel.

  7. Must be self-motivated, able to multi-task and work independently.

  8. Must be a team player, amenable to a variety of work projects.

  9. Must be analytical with the ability to apply data.

  10. Must be able to maintain a high level of confidentiality.

  11. Must be proficient in responding to internal and external customer situations, responding to customer needs as required.

  12. Must be able to both think creatively and provide creative contributions to projects.

  13. Must be able to work hours outside of normal office hours and able to travel infrequently, including overnight travel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

while performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to sit for extended periods.  The employee is occasionally required to stand; walk; and use dexterity in handling and touching objects or controls.

Supervisory Responsibility

Carry out supervisory responsibilities in accordance with ATS’s policies and applicable laws.  Responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


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