Logistics Extended Coverage

Location:	St. Cloud, MN
Department:	Operations and Fleet Management
Posted:	03/19/2024
Location Name:	ATS Corporate - St. Cloud, MN

Wage:	Depends on Experience

Position Summary:

Responsible to provide support to ATS Logistics Services, Inc., by implementing sound customer service principles and by aiding in brokerage operations by working both in-house and various office and divisions of ATS Logistics throughout the U.S. while acting as the liaison between the carriers and shippers. The position hours are from 2:30 p.m. to 11:00 p.m.

Essential Duties and Responsibilities:

Provide operational support for Logistics from 2:30 p.m. to 11:00 p.m.
Coordinate with the Operations Managers and/or RCR’s to generate a nightly checklist
- Loads that need to be checked on for pick-up or deliveries that are scheduled to take place during the shift.
- Handle inbound phone calls and proved support to carriers and customers that would be looking for information like PU numbers, challenges getting loaded or unloaded, or customers looking for the locations of trucks.
Update sales and operations throughout the night on an as needed basis.
Update customer websites for activity that takes place after hours.
This position would support all modes of logistics transportation.

Qualifications:

Higher education (i.e. two or four year degree) preferred but not required
Good understanding of operations, marketing, sales and customer service
Strong computer proficiency in Microsoft Excel, Word and Outlook

Core Competencies:

Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations
Customer Service – manages difficult customer situations; responds promptly to customer needs; meets commitments
Communication – speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; writes clearly and informatively; able to read and interpret written information
Team Work – balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit
Organizational Support – follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values
Attendance/Dependability – consistently at work on time; follows instructions; completes tasks
Judgment – sound judgment based on the information available
Motivation – sets and achieves challenging goals; measures self against standard of excellence

EEO and Affirmative Action Statement

It is the policy of the ATS to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

The ATS designated person for issues concerning Affirmative Action/Equal Employment Opportunity is Employee Relations Manager at 320-255-7400.

ATS is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of the ATS to provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.