Summary

The Load tracker is responsible for the effectiveness of the operations staff by doing a daily check call on all loads for the Flatbed and Van Operations group.  Other duties as instructed on a daily basis by the Operations Manager or Office Administrator.

Essential Duties and Responsibilities

• Must perform a daily check call to the carrier to get a current location and confirm on-time delivery.
• Communicate to the Operations group as to the progress of their loads and alert them of any issues that will prevent on-time delivery.
• Run a set of daily reports for the Operations Manager and the Operations group.  Assist Operations manager with other tasks related to operations.
• Responsible for issuing comcheck advances for operations group.
• Responsible for stuffing and mailing A/R statements beginning of each month.
• Working with our A/R department with the customer requests.

Education and Experience

• No previous transportation or logistics experience required. 
• Must be able to use a computer, fax machine, and have excellent written and verbal communication skills. 
• Knowledge with MS Word, MS Excel preferred.

Competencies

• Customer Service – responds promptly to customer needs; meets commitments
• Interpersonal – maintains confidentiality; focuses on solving conflict; listens to others
• Oral / Written Communication – speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; able to read and interpret written information
• Team Work – contributes to building a positive team spirit
• Quality Management – looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Organizational Support – follows company policies and procedures; supports organization’s goals and values
• Adaptability – able to deal with frequent change, delays, or unexpected events
• Attendance / Dependability – is consistently at work and on time; ensures work responsibilities are covered when absent